Workflow automation
AI customer-support email agent
A retrieval-augmented agent that turns a support inbox into reviewed, ready-to-send draft replies
Problem
A high volume of repetitive support questions (enrollment, schedules, policies) was eating hours every week, and answer quality drifted depending on who replied. The goal was to handle the repetitive 80% instantly and on-brand — without ever auto-sending a machine-written email to a customer.
Solution
A retrieval-augmented agent reads support emails, pulls the customer record and the right FAQ answers, and drafts an on-brand reply for one-click review — response times drop from days to minutes.
Result
of support time saved per week
Technologies used
How we solved it
A walk through the approach — the pieces involved, how they fit together, and where a person stays in the loop. As a PDF in your inbox.
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